Frequently Asked Questions

COVID-19

• ★ Airmax Remote COVID-19 Factsheet FAQ

General

• Will the installation require permanent alterations to the vehicle?
• Will Airmax Remote Ltd be monitoring my drivers or looking at our reporting data?
• Why might mileages on the website differ from my vehicle?
• What is Airmax Remote?
• What benefits does Airmax Remote offer to my business?
• What are the benefits of Airmax Remote?

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How To...?

• I am unable to log in/ Forgotten password/ Forgotten Username
• Where can I access Airmax Remote from?
• Where can I find Live Vehicle Tracking?
• Where can I find historic Snail Trail Tracking Points?
• I've forgotten my username and password, what do I do?

Remote Mileage Manager

• My journeys are not saving
• I can’t find my Authoriser.
• I can’t submit my Journeys/Claims for authorisation

Telematics

• What software is needed to use the Airmax Remote reporting application?
• What is Telematics?
• How does Airmax Remote unit work?
• How accurate is GPS? Is the GPS signal available everywhere?
• What is GPS?
• Can the Airmax Remote unit be moved from one vehicle to another?

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Knowledge Base

COVID-19

• What is the Airmax Remote response to the Coronavirus?
• What is your policy on visitors/meetings?
• Are Airmax Remote staff affected by COVID-19 and are any self-isolating?
• Can I still order telematics devices?
• Who should I contact in the first instance?
• Will we be charged for orders by Airmax Remote?

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Training

• RMM Guide - Administrator
• Admin Vehicle Allocation

Useful Downloads

• Customer Service Contacts
• Emergency Services Installation Form
• Airmax Remote Technical Datasheet
• Airmax Installation Form
• Driver Guide
• Installation Instructions